Policies
Policies and resources, WA
Privacy
Housing Choices Australia is committed to protecting your privacy.
We will only ever collect personal information directly related to providing you with assistance and services.
Please also be assured that personal information (including documents containing personal information) will only be provided to a third-party with either your consent, or where we are required to by law.
Read the Privacy Policy herePolicies and Resources
Housing Choices Western Australia complies with all relevant legislative and regulatory requirements. To help you know what these requirements are and how they shape our working practices and processes, we have provided a range of policies below for your reference. Please feel free to talk with your Housing Officer about any of the policies.
- Code of Conduct
- Collection Statement
- Conflict of Interest Policy
- Managing Unreasonable Complaints or Complainant Conduct Policy
- Privacy Policy
- Whistleblower Policy
- Eligibility – Income Asset Limits
- National Housing Service Standards
- Tenant and Carer Engagement Policy (HCWA)
- Small Sparks Fund Policy (HCWA)
- Small Sparks Fund Guidelines
- Rent Setting Policy (HCWA)
- Rent Arrears Policy (HCWA)
- Opportunities Fund – Info Flier
- Opportunities Fund – Guidelines
- Inspections Policy (HCWA)
- Get Involved Information Sheet
- Feedback and Complaints Policy
- Ending a Tenancy Policy (HCWA)
- Eligibility, applications and allocations policy (HCWA)
- Appeals Policy
- ACT flier and nomination form
- Asset Management Policy
- Dealing with Damp Mould
- Property Modifications Policy
- Property Modification Request Form
- WA Resident Handbook