Victoria

Welcome, residents of Housing Choices Victoria.

If you would like to update your phone number, email or home address, please get in touch with our customer service team.

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A simpler, faster way to contact Housing Choices Australia is almost here!

From Wednesday 25 February 2026, contacting Housing Choices Australia will be faster, simpler, and more convenient. All our communication channels are coming together in one central system, so you get the support you need without repeating your details.

Here’s what’s new:

– One easy-to-remember national phone number for all enquiries

– One central email inbox for faster, consistent responses

– Multiple ways to reach us: SMS, WhatsApp, and live chat feature coming soon

– All enquiries tracked in a single system for quicker resolution and improved service

Start using our new contact details from 25 February:

📞 Phone: 1300 312 447
✉️ Email: [email protected]
💬 SMS & WhatsApp: 0451 266 242
💻 Live Chat: housingchoices.org.au (coming soon)

To help you remember, you’ll also receive a fridge magnet and a flyer with these new contact details in the latest Home Stories, so look out for your copy in your mailbox!

Transition period:

Our old contact methods will remain active for a short time while we make the switch. Over time, the new details will replace our maintenance hotlines, local numbers, and emails.

From February, we’re just a call, click, or message away – ready to help you with any enquiry!
Learn more

Home Stories

Victoria Summer ’25

In this issue: 2025 End of Year Celebration; We are making it easier to contact us!; Spring Gardening Competition winners

Victoria Spring ’25

In this issue: Make your payments more secure and win; Updates to our Rent Policy; Yoga with Lea

Victoria Winter ’25

In this issue: Our national service model; Staff Profile: Community Engagement Officer, Eli; Simple steps to stop mould this winter

Victoria Autumn '25

In this issue: 2024 Resident Survey snapshot; Home is Where the Art is Competition; More homes, better homes, across the country

New Specialist Disability Accommodation in Brunswick

Check out Housing Choices Australia’s new Specialist Disability Accommodation in the heart of Brunswick, Melbourne.

Designed by Breathe Architecture, Nightingale Anstey is a collaboration between Housing Choices and Nightingale Housing.

The high physical support or fully accessible apartments, which include features that provide enhanced physical access, are managed by Housing Choices while disability support organisation Life Without Barriers provides onsite shared supports.
Read More

Looking for housing?

Housing Choices is an entry point for people seeking to register for Public or Community Housing.

Housing Choices Victoria properties are located right across the state.

If you would like further information about applying for housing through Housing Choices in Victoria please contact our office directly or go to the Victoria Housing Register website to learn more.

Victorian Housing Register